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The Virtual Office VS The Hired Secretary

  • By C WALKER
  • 10 Dec, 2016

The Virtual Office VS The Hired Secretary

What makes The Hired Secretary stand out above the competition?

The Hired Secretary are more than just the standard virtual office. We are the next generation of what we feel will be the future of virtual office solutions. We have taken what is a normal everyday working office and put it into the cloud. We have tapped into the needs of today's consumers.

How have we done this?

Most virtual offices offer you a virtual office address, mail forwarding or a call answering service that is limited to call forwarding or the taking of a message on your behalf as if you are out of the ‘office,’ and then they will send you a message to continue with the call yourself.

This is not to be undervalued, as it has allowed the busy entrepreneur to grow their business knowing that they have a virtual call answering service, ensuring that they do not miss out on what could be their very next customer. For this service, you may pay as little as £6.99 per week. You get your own phone line and an agent to take your calls.

This is a good start. But what if you need more than that? Would it not be nice to have an agent that will answer your calls, can explain a little bit about your company, as well as inform customers of prices or even send them information via email if essential?

Well, from £9.99 a day ex. VAT you can. Yes, you pay a bit more, but with that you receive a stronger and more beneficial service that gives you a more professional look makes you look more established and taps into the needs of today’s consumers, the need to know now, or I will go elsewhere.

But wait! Maybe another question comes to your mind. What if you could have your own phone and fax line, printing, mailing, scanning, accounting, HR as well as your own PA working remotely who oversees all your admin requirements, such as calls and emails, appointments and can even go to a meeting on your behalf? Would that not be great! Well, at The Hired Secretary we offer you this very service.

Still not sure we are different? What if behind the PA’S were team leaders that oversaw, assisted, and managed your account, could visually monitor the activity of each remote PA to ensure a better quality of service and act as a backup in times of need?

Still not convinced we have the edge? What if you, the client, could also monitor all the activities visually from within your organisation, have complete access to your PA to impart instructions live in real time?

Well, The Hired Secretary offer all this and more. We are the experts at putting your office into the cloud whilst maintaining the look and feel of a full running office to your clients and customers, and at the same time supplying you with all your office essentials such as scanning, mailing, printing, accounting, HR and a remote PA.

We give you flexibility and just one monthly bill. No headache, no stress, just service!

Compared with the traditional virtual office world, we are the Champagne – the caviar.

We   ARE   the next generation of virtual office solutions.

Would you like to know what some of our customers are saying about us?

Client in London    

Incredible how light weighted my working life has now become after employing The Hired Secretary - this also stands for my personal life as well.

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Recruitment of Two Receptionists   (In office recruitment for the NHS)

Very professional ly   handled and most of the CV's passed on were well matched to the posts offered and we were able to appoint from the batch of candidates shortlisted.

Client in Thornton Heath.

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Secretarial Duties

Excellent work to a high standard.

Client in Bromley

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General Administration, Accounting, Marketing

Very pleased with quality and standard of work carried out. Found … to be professional and competent and have no hesitation when it comes to working…again in the future.

Client in Bromley

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For more information please visit our webpage at   www.hiredsecretary.com   or call our team on 0800 368 9994.

We are also currently crowdfunding can you help? To support us as well as donate to Cancer Research visit our crowdfunding page http://www.crowdfunder.co.uk/the-hired-secretary-need-your-help

By C WALKER 29 Jun, 2017

Broadly speaking, in life you tend to come across three types of people; the pessimist, who constantly complains about the wind that blows; the optimist, who expects it will change; and the realist who adjusts their sail to cope with whatever wind that blows, facing head on the challenges posed by present circumstances whatever they may be. The question is, which one are you?

More often than not, the way you deal with life's challenges is very likely the way that you will deal with the challenges that you face within business.

Having a pessimistic spirit in business will only see you giving up at one too many hurdles. Being an optimist is great but things will not always turn out as planned. However, optimism is great at keeping you going in times when things seem bleak.

The realist is one who looks upon and evaluates a situation and makes plans to navigate their way to where they desire to be. Along the way they make adjustments to ensure that the current takes them to their destination. This actually requires quite a lot of optimism.

So how can being a realist in business help you to push forward? Well, success in any endeavor requires prior planning and preparation, and part of this preparation requires you to be honest enough about the situation that you are currently in and the likely hood that financially, emotionally and physically you can sail through the storms to get to your desired location.

It is important to realise that planning is a key ingredient in success. The popular saying goes "fail to plan and you plan to fail". I couldn't think of better words to express such a timeless philosophy more succinctly than these. Before the planning however, comes something of even greater significance; and that is vision. Our vision enables us to project far beyond our present circumstances. Having a clear and concise vision about where you want to end up is something that many people take for granted. No matter how much optimism you may have about a project or business idea, without vision you will be unable to make adequate plans to make it the success you desire.

It most definitely will not be an easy sail, but if you can get clear on your vision, that will be more than half the battle won. Once you know where you are heading, it will just be a matter of drawing up the plans and mapping out your journey. You will undoubtedly come up against many hurdles, and when you do your vision will see you through.

So, although easier said than done, get clear on your vision, then take out that pen and paper and map out your journey, all the while being fully prepared to re-evaluate your plans and make adjustments along the way.

We hope that you have found this article useful. Please look out for the next 'When thank you just is not enough'.


Written By Chenella Walker edited by Jodianne Griffiths

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.


By C WALKER 29 Jun, 2017

There are times in your life when you just must sit back and reflect on the things that are most important. These are the moments in which you ponder over how and why you were able to get through those challenging times in order to be where you are at this very moment.

You reflect on the few who rode the rough waves of uncertainty with you, never letting you give up hope. The ones who made the sacrifices and shared the ups and downs emotionally, mentally and at times even physically despite having their own personal issues and responsibilities.

In this article I'd like to take the opportunity to name and thank the people who have been key in the success of The Hired Secretary thus far. No doubt there will be others who will join us along the way and who will contribute to our future success, but I think that it is important to take the time to acknowledge the loyalty and dedication of those who have worked hard in behalf of your business vision, and I would encourage every company to do the same.

Firstly, my wonderful business partner Jodianne Griffiths, I have to say a massive thank you for taking such a huge risk and agreeing to come into business with me. I do not believe that many would have made the sacrifices that she has made and endured along with me over the last year. Despite the immense responsibilities that comes with being a mum of young twins, along with full time study commitments, not only has she stuck with it but she has never ever lost faith in the results of what we are trying to build. Thank you for helping to drive us forward in those moments when we felt like giving up and for sticking by us when situations seemed almost impossible.

Our second business partner Sophie Perianayangassammy, started as an employee and friend, not expecting the heartaches and the difficulties that we encountered. Yet when the storm hit the ship she has never faltered in her devotion and loyalty towards us a company. She is fully aligned with our vision and has always sought ways to help us grow and keep the business alive.

Loyalty is a quality which holds the fabric of our relationships together. It takes great strength of character to remain loyal to anyone and anything especially during adverse conditions, so thanks to you both for your trust and support over this past year and a half.

Next up is Angelina Perianagasassammy, our soon to be apprentice. From the very first day of her work experience here at our office we saw something in Angelina that she had not yet seen in herself. Her strong sense of character and focus has helped us to achieve a great many things as a company, which is why it was so easy to accept her as an apprentice through the Croydon College for September 2017. Wise beyond her years, Angelina has been a real inspiration to our team and we look forward to growing alongside her.

Last but not least I would like to thank my sweet angel, my precious daughter Shakira. Admittedly it has not been the easiest year this past year, but she has never gave up hope. She has supported me and the company and has dealt with situations in a very grown up manner. I can't tell you how proud this makes me feel as a mother.

Sometimes, in the hubbub of daily life we may not take the time to say those all important words that employees may just long to hear. Some people feel that it's simply not necessary to say "Thank You", after all, they get a wage don't they? Isn't that enough? The answer is quite simply, no, it is not enough. The relationships you build with people are of far greater value than money. Start by reflecting on the difference that people have made to you on your journey and acknowledge it. There are so many ways to express gratitude for those working hard day in day out to achieve success for you and your company. You could host an office lunch in their honour, award certificates or small gifts for any significant achievements, but more often than not, a simple "thank you for your help today" or "well done on the way you handled that situation" goes a very long way in making your employees feel valued and part of the bigger picture of your company vision.

However you choose to express your gratitude, start today. I can guarantee that you will have a more cohesive team effort with everyone working together to achieve the best results.

Once again, I'd like to say a big "Thank You" from the bottom of my heart to my team and clients for their loyalty and hard work. Let's continue to work together to achieve something better for all involved. I am looking forward to a stronger more successful year for us all.

 Written By Chenella Walker and edited by Jodianne Griffiths.

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.


By C WALKER 29 Jun, 2017

If you have ever watched a cat chase the dot of a laser beam you will know how frantically they follow its lead, trying hopelessly in vain to get a hold of it. In the end, for their efforts they are rewarded with less energy.

Can we relate this to our feelings in business? Chasing hopelessly after every red beam that presents itself in our lives. I'd certainly say so!

Some people are very focused, they know what it is they are looking to achieve and they will not be side tracked. Then you have those who pounce on every hopeful sounding business venture that presents itself. These are the easily distracted, the ones who just like a cat are trying in vain to catch a laser beam, only to find that the reality was a lot different from the dream they had been sold.

Is there anything wrong with this? Let me say that I'm not here to judge; each to his own I say. In the end, it really depends on your 'Why'. Why do you do what you do? For some it will be to support themselves and their loved ones; for others it's the thrill of earning money and still for others they do it because they would like something to look back on knowing that they have achieved the goals they set for themselves. For you, it could be one or more of the above.

Chasing the 'laser beam' can lead to unwanted and even disastrous results which leave us lacking in energy and motivation to pursue our 'Why'. This is why one must be very selective about how and what you choose to invest your time and finances in. Many of the so-called business opportunities with which we are presented either require far more energy than we initially thought, or are just designed to sell us dreams, side-tracking us from actually making any real progress in achieving our vision.

So, is the red beam tempting you? Take a step back, evaluate whether you can juggle the demands that your present business needs and that of what the new opportunity may demand from you.

Once you have considered all this and have come to the conclusion that it is worth the distraction, take some decisive action.

We hope that you enjoyed this article. Please look out for our next one.

Written by Chenella Walker edited by Jodianne Griffiths.

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.


By C WALKER 29 Jun, 2017

This is a very hard article for me to write. As you probably know I am someone who will always write about either what I have come through in business so as to help others who may be experiencing the same issues or to inspire others as we all need a little inspiration from time to time. At other times I simply write about what my heart motivates me to write. I would never claim to be an expert, as I see life as one big, amazing learning experience.

What I can say is that I am passionate about what I do, about people and I'm real. Whatever you want to call it; a gift or talent, we all have something that makes us stand out in some areas and not so much in others. When we harness those talents in the right way, beautiful things can happen and when we do not the consequences can be disastrous. So far along my journey with The Hired Secretary, I have experienced both these realities some bits have been pretty and others not so pretty, and I imagine that throughout this journey, there will continue to be elements of both, this is business after all, it is inevitable.

Every journey begins with a first step, and the first step for The Hired Secretary was on the 5 of January 2016. With high hopes, we started as a company that would offer freelance secretarial services to new and upcoming CEOs and businesses at a rate that would combat the new living wage. Our mission was to revolutionize the recruitment industry by helping companies who would struggle financially to meet these new regulations whilst helping people back into work. We were so very passionate about finding a solution that could get people back into work; the unemployed, those with disabilities, parents with young children, anyone who needed a more flexible solution to getting back into the workplace. This solution was to give people the opportunity to work from a remote location, more often than not, from the comfort of their own homes.

Within a few months, we had our first two customers, and our first workers, these were very exciting times. We realised very quickly however that the whole concept of our business needed to change and that in order to offer a fairer working relationship to the people working on behalf of us for our clients we needed to step in and take direct responsibility for them by switching from freelancing to PAYE. What a minefield of government rules and regulations this turned out to be!

Admittedly, this was neither mine, nor my business partner's area of expertise, so we had to draft in the experts. This was a period of major re-adjustment, but thanks to the help of a few amazingly knowledgeable fellow networkers we met along the way, we made it out the other end. These people are experts in the field and so were able to guide us swiftly through avoiding common pitfalls.

Later on that same year we started the office recruitment side of our company by popular request. To our thinking, this was going to be a simple extension of what we were already offering. We couldn't have been more wrong and found ourselves swimming neck deep in a sea of uncertainty due to our lack of knowledge. Even after spending countless hours researching we still found ourselves lacking in knowledge and confidence. The worst part was reaching out to people who did this type of work only to find them being elusive as though they were sheltering some closely guarded secret.

Meeting Sarah Gordon, a recruitment mentor expert from Recruit Mentoring was one of the best things to happen to us as a company, she soon got us on the straight and narrow. It took a while to try and get our head around the information and we had to pause that side of the business while we put all that was needed into place.

Meanwhile the challenges just kept coming and the hardest by far was the one that was most personal, one which nearly crippled our company; that of a business betrayal by a company that I set up for those most closest to me. It was difficult at this time to continue with The Hired Secretary because my heart was so broken that it was hard to even want to get up, it was hard to accept and even harder to reason on, it shattered my world and my confidence went with it. I truly did not believe that I would ever get back to being me.

As a company that never took out a loan or credit, we relied on what little business income we were generating and on our personal funds. It lead to people losing their jobs and us trying to play catch up with the bills. Thanks to the patience of those we owed we got through that period at the beginning of January 2017.

So, what kept me going throughout all this? Knowing that I had a responsibility to my daughter, and the people who also worked with us, needed us and had faith in us, it was the love and support of close friends and loyal employees that got us through that period.

Now for a whirlwind tour of the last few months in the world of The Hired Secretary. In a bid to raise much needed finances to fund the next stage of our growth we embarked on a crowdfunding campaign. What a disappointment this turned out to be. This was a lesson and a half never to be repeated. An enormous amount of effort went into this campaign which in the end fell far short of what we were hoping for. I must say this however, that what made this easier to bear were those few people who did support our campaign. We are so very grateful and will be forever indebted, especially to Karthik Nagesan, who was a pillar of support, offering tips and advice to help our campaign along, not to mention just being an amazing friend providing moments of joy and laughter in the midst of challenging times.

The disappointing results of this campaign led us to take drastic measures and we gave the company a complete facelift sacrificing a larger room in my home so that we could have a more comfortable and purposeful office space. We got our company App designed in a more affordable way, amongst other things which have served to put our name out there and bring in new business.

So, what have been the results of all of this? Well, we are emerging into a more stable state, one in which we are aiming to revolutionize the recruitment industry by being completely transparent in the way that we operate whilst offering our clients the highest standards of service. This for us is key because without satisfied clients and candidates, we are nothing.

We would like to take this opportunity to thank everyone that we have met along the way for the support that you have offered us as a company.

In the meantime we will continue to strive to raise the bar and the expectations for the recruitment industry as we continue to increase in knowledge, experience and success.

Written by Chenella Walker Edited by Jodianne Griffiths

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.

By C WALKER 01 Jun, 2017

In business, the stakes are high and the financial risks are even higher. Yes, from the day that you take the leap of faith and devote yourself, your finances, and your precious time into starting a business, you are like a parachute jumper that jumps for the first time, hoping for a safe landing.

You have seen many proceed before you, and perhaps even offered them advice. Now you find yourself in that very position experiencing the challenging reality of running a business. Although challenging, these can also be exciting times. Yes, you have to work incredibly hard to lay a solid foundation and position your business well in your chosen field, but challenging times also present opportunities for incredible growth and creativity. Settling for average was never your intention and frankly is just not good enough. So when those inevitable, seemingly insurmountable challenges surface, see them as a unique opportunity to take your business in another direction. Rather than let the challenges break you, allow them to mould you into something even more amazing than you already are.

How long does such a process take? Just like a fine wine it takes time to mature, this is not something that can be rushed. Just like that fermentation process, you may not always understand exactly what is happening in that bottle as all the magic happens away from human eyes. However, when that wine is eventually poured, oh how great a taste and well worth the wait it proves to be.

So you see, it takes time to position yourself well in business. From the laying of the foundation, through to the constant readjustments necessary due to changing market conditions and government regulations amongst numerous other forces, it takes some time to become settled. That is because, no matter how much experience you have in business, in a new field you may need to dance to a different tune and there are so many lessons that you need to learn to become better, stronger and to develop yourself.

To help you on your way, a business coach can be of tremendous help here, as they can advise on how to navigate your way much more successfully to your desired position. They will give you advice and show you how to craft out your space, develop yourself, spring clean your business monthly to improve with each customer experience. A good business coach will motivate you and help you to not settle for the "we are okay where we are now" mentality. This type of thinking leaves you vulnerable and open to takeover by others who have been much more open-minded and who have kept abreast of changes in the field allowing them to seize opportunities when you choose not to.

So where are you wanting to be in a few years from now? I would suggest you get a large piece of paper and map out your journey. Sometimes this is not something that we can do on our own, and I would highly recommend you enlist the help of a business coach to help you to do this successfully. Forward planning is the only sure way to ensure that you land on your feet.

We hope that you enjoyed this article. Please look our   'First year in business - What have I learned?'

Written by Chenella Walker Edited by Jodianne Griffiths

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.


By C WALKER 23 May, 2017

Yes, you read it right,   I hate networking   – sorry to all you networking lovers out there. You might be wondering why? Well the reasons are quite simple:

  1. It takes me out of my comfort zone   (I am not a sales person by nature and I hate large crowds)   one on one is my preference any day.
  2. I have to take time out of my already busy day to attend – The worse by far is having to lose those precious moments of sleep in the morning.   Need I say more?
  3. I shall remain Silent.....

So, why do I keep on attending networking events? The answer is simply because they work. This is one of the most powerful ways of getting your brand out there and establishing yourself in your field. Big names have built themselves up through networking; making vital contacts that they may not otherwise have made, but for networking.

Quote "If you want 1 year of prosperity, grow grain. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people."

 Networking is not an easy process, it takes dedication and strategy. You need to understand why you are attending first and foremost, but at the same time you have to remember that it's not all about you, but rather for mutual benefit. If you forget that last ingredient, you won't get very far.

So, let's take a closer look at what I mean by strategy. Right from the start, you need to be clear in your own head about your reasons for attending. You need to tailor your presentation to the area and to the people that attend a particular networking group.

For example, if I know that we will be attending a meeting where there will be a lot of new small businesses; I know that they most likely will not be in a position to take on our full office packages, so we may have to pitch more about our calls and email answering or even copywriting services etc, due to its affordability, and it being a common issue for smaller businesses. But that does not mean that I can not mention the other larger packages we do, as networking is not limited to those in the room, but who those in the room may know outside that room. This is what I mean by strategy. Be aware of who you will be pitching to in order to maximise your networking effectiveness.

I also know that I need to make each networking event that I attend count, because to be frank time is precious, and no one can give it back to me once it is lost. So, I refuse to come away feeling that I haven't made the best use of my precious time. Even if this means speaking with one person and getting to know them with a view of how I can help them to grow, that is something. Once you have gotten your message out there with a view of who you would like to talk to further, then let the rest take care of itself during that meeting. No need for the hard sell. If you have prepared well, are good at what you do – there will be gain if you are patient with it.

So, now you know that I am not the biggest fan of networking. I eagerly await the day when I will be paying someone else to do it for me so that I can concentrate on what I am good at   (Though I know I will still need to attend a few, as I am always told, 'I am the face of the business.' Great!)   But until such time, I am actually learning quite a lot, even if it pushes me outside of my comfort zone, apparently that's good as that is where you grow the most. And let's face it, the great results achieved are what ensures that our bills and staff are paid and our business continues to be a success; well worth those early mornings. As for that third reason, I haven't mentioned it have I? and you know what, I think it's better left unsaid!

So, in short Networking works and is essential for any new business and even those in big business to continue to move with the times and to grow. This is the reason why although it will never become my hobby, I will keep attending because it is an essential part of my schedule.   (Oh dear!)

Great networking quotes:

"The currency of real networking is not greed but generosity. Keith Ferrazzi

"Too many individuals network with the purpose of accomplishing an immediate goal. That's not networking, that's selling.   Unknown.

Thank you for reading - Look out for our next articles:

Our 'First year in business - What have I learned?'

and 'Positioning yourself in business.'

Written by Chenella Walker Edited by Jodianne Griffths

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.


By C WALKER 23 May, 2017

Anyone who owns a business will understand the hardships that one has to face in order to establish a firm foundation on which to build for the future.

You start off as a tiny seed and have high hopes of emerging as a strong durable tree in your area of business. But before that can happen there are any number of trials which you must face, the first of these being emerging from the soil as a young shoot.

Just like those pesky birds and harsh weather conditions in the natural world; so there are many elements which pose a threat to your survival in the business world, ranging from current market conditions, business costs, and even yourself.

Put yourself in a better position to combat these issues, by ensuring that you do all you can to research your industry, conduct necessary market research and know your business inside out, so that you can portray it in a confident manner to others.

Drawing once again an analogy from the plant world, just as without roots a plant is unable to become firmly anchored in the soil and unable to gather much needed nutrients for its survival, so in business, strong roots are paramount. But this is the part that businesses tend to leave out, only realising their error when they are caught in critically important situations, that could see their very survival coming under threat.

What are these strong roots? Things such as having water tight terms and conditions in place, company policies correctly drawn up, amongst other vital documentation needed as a company to protect against any number of "birds" that threaten to uproot you.

Equally as important as guarding against threats, is preparing for opportunities. A properly established sales funnel which defines exactly how you will convert prospects into customers and how you will deliver customer after care, makes a tremendous amount of difference.

Funnels can be set up to manage almost any process in your company; from advertising through to hiring.

You might be thinking, how is this just the foundation? Well, most jump into business without putting these things in place and then as they grow they find that they have no process in place, which leads to unhappy customers and staff and thus a business that stays stagnant and unable to get past a certain point. It is so much harder to turn things around mid-course than it is when you first start. Yes, as you grow you will need to adjust, but the adjustments are easier when the foundation is already in place.

Once the roots are established, then comes the growth, your little head of plant will now start to emerge from the soil ready to grow and thrive. Plants are tougher then they look and if you as a business owner set the right foundation you will find that with time and patience you too like that plant will emerge.

We hope that you have found this article useful please look out for our next one entitled:

Why I hate networking – but why I persist

Written by Chenella Walker edited by Jodianne Griffths

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.

By C WALKER 23 May, 2017

After being in a job for a number of years, it is no bad thing to desire a break away from the seemingly monotonous routine of life. This is the position in which many people find themselves and for some, the frustration of this feeling has led them to seek a new challenge altogether, perhaps in a completely different career field.

The trouble is, as an employer, it is heart-breaking to see well established, knowledgeable staff members go. Is there anything an employer can do to keep their staff motivated, engaged and on fire for the work they do? The answer to that question depends on the employee and on how well you know them.

You see, whilst some employees thrive on being constantly challenged, others like a few surprises thrown in the routine now and then; and still there are others who just need to have a steady routine.

 Knowing which category your employee fits into can help you as an employer to get the best out of your workers and keep them engaged and on your books for the foreseeable future.

Just as you wouldn't expect a fish to climb a tree or a monkey to survive very long at the bottom of the ocean, so you shouldn't expect your employees to function at levels not suited to their abilities. This works both ways; if someone thrives better in a more stable routine-driven setting, then you wouldn't want to constantly throw curve balls in their path. Whereas someone who is more creative in their approach to their work and constantly thinking outside of the box would relish such challenges and would quickly become frustrated in a mundane routinised setting.

In either case, you would be running the risk of having extremely dissatisfied employees, who won't hang around for very long before seeking greener pastures.

So, as an employer it is important when hiring to find out which category your new hire best fits into, so as to ensure that they can survive in your company. Ask open questions that will give you a good insight into what it is that makes them tick when it comes to their work. Probe them as to what they were like at their last employment, what motivated them, and what they did not like.

Get to understand their character, so that you can ensure that you have the right employee that will stay engaged and focused on your company and in turn their own success .

We hope that you found this article helpful.

Please look out for the next one.

Written By Chenella Walker Edited by Jodianne Griffiths

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The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.


By C WALKER 04 May, 2017

That's impossible you might say. How can the recruitment industry be revolutionised? The answer requires us to think outside of the box asking questions such as: What is missing? What are clients crying out for? How can we change the way that people view the recruitment industry?

Just as one man cannot change the world, so any meaningful change would require supporters, but this should not stop individuals or organisations making small changes and trying new things which have the potential to impact the future for the better.

The Hired Secretary are seeking to be that change. Right from the start, we have set very high standards regarding who we are as a company and what we are about. Over the course of time as we have grown we have looked to ensure that we raise the bar when it comes to service, placements, and customer experience.

We have gained a wealth of knowledge from our candidates and clients by listening to what they want and how they want it.

Over the last few months, we have made many changes to improve on what we are already offering and to ensure we are getting the best results for our clients and candidates in turn.

Here are some of the things that make us stand out in our office recruitment and remote recruitment services:

  • We offer a transparent service – meaning that you the client have access to view the progress of any one order as well as the hours spent on filling your role.
  • If we have overestimated the hours it will take to complete an assignment we refund the difference.
  • Personalised service according to your needs
  • Grammar test completed by all of our recruits
  • Loyalty points system for our customers
  • Quick and simple information enquiry/booking form
  • Company App to log candidates attendance on all temp roles
  • Ticket support system should issues arise
  • Online chat centre (Prioritised from our app)
  • Second to non-customer service and care
  • Remote recruitment

Yes, this is good old honest recruiting at its best.

Why have we done all of this? Because we love what we do, we take pride in the industry and are determined to ensure that we give our very best every time both to our candidates and clients.

Whilst the road to travel has certainly not been easy; we appreciate both the highs and the lows because of what we have learned, gained and how it has refined our practice and will continue to do so for some time to come. But most of all we love what this business does to the lives of those who come into contact with us and we look forward to positively impacting on the lives of many others.

So, if you are thinking of recruiting – look no further than The Hired Secretary and experience recruitment at its best.

Call us today on 0800 368 9994 for more information.

Written by Chenella Walker Masterly Edited by Jodianne Griffiths

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The Hired Secretary are an office recruitment agency as well as the next generation of virtual office solutions, supplying you with your own remote PA, phone and fax line as well as printing, HR and accountancy and much more. Today's tomorrow has arrived when The Hired Secretary put full functional offices in the cloud, saving you time and money, whilst providing you with just one monthly bill.

For more information please visit our webpage at  www.hiredsecretary.com  or call our team on 0800 368 9994.

By C WALKER 04 May, 2017

As an employer, you understand the difficulty in finding the right candidate who is committed to their role and has a long term view of growing with you as a company.

Is there a way for an employer to better gauge the seriousness of the candidates that they interview?

Here are some important questions that you can ask?

1: What do you know about us a company? This is an interesting one. You will find that only a small percentage of the ones that you interview have even bothered to visit your website. Taking the time to do a bit of research on a company that you are applying to work for is the least we would expect as employers, but many candidates neglect to do so.

Here are a few tips to give them an opportunity to look up information about your company; when you send your interview invites, be sure to include the link to your company website and any social media platforms that you may be associated with and encourage them to take a look before attending the interview.

If after all this they still don't do their homework on you as a company, then you really have to question their level of commitment to your company ethos as you may just be another gap fill employment until they move onto the next one.

 2: Why were you drawn to this opportunity? This question can reveal a lot about the reasoning and motive behind their applying for your role. Listen carefully to their reply and write down what they say in the interview so that you can review this at a later time.

Was it that they just needed a job? If so the likelihood that they will remain with your company for the long term may not be the same as someone who said that this is a field that they love and desire to excel in.

3: How do you see this role fitting into your long term career goals? Now, this is a really targeted question and is aimed at giving you insight into whether you are in their long term plans. It will highlight if they are ambitious or just content with where they are at. Listen carefully to what they say, take notes and look out for any potential contradictions. This can highlight if they are just saying what they think you want to hear.

Remember that each candidate is different and that there are no hard and fast rules. These are just a few points on how you can assess the seriousness of a candidate when considering them for a role. By applying good questioning techniques, you can increase your chance of finding a suitable candidate for your team.

We hope that you have found this article useful. Please look out for our next one:

Keeping your workers engaged.

Written By Chenella Walker Edited By Jodianne Griffiths


The Hired Secretary are your specialist office and remote office recruitment agency. You can contact us on 0800 368 9994.

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